(662) 228 0020 info@horizonmanaged.com

Managed Services Contracts

Our Managed Services provide your business with the Industries best tools for monitoring, secure remote support, reporting, backups, email security and compliance, risk intelligence and online trouble ticketing.

24/7 Monitoring

Our monitoring services never rest.  We monitor your environment and are alerted 24/7 x 365 days a year about the health of your environment.  Industry leading tools provide us with everything necessary to ensure your systems run at an optimum level.

We have partnered with Industry leading vendors to provide the absolute best in RMM and PSA utilities for our clients. Automated ticket creation, patch management and problem resolution are just a few of the features included with our monitoring agents.

Desktop Support & Maintenance Agents

Our Desktop Support features industry leading software agents to manage, maintain and report on your desktops health.  These tools allow us to be proactive with your environment as apposed to reactive.  This approach has led us away from the “break fix” computer company model into the Management of your environment. This new approach provides greater system up-time and much better performance. Our remote agents provide the following:

PSA(Professional Services Automation), Patch Management, Remote Support, AntiVirus, Backup & Recovery, Web Protection (Firewall), 24×7 Checks, Daily Safety Checks and many more …

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Server Support & Maintenance Agents

Our Server agents feature the same great industry leading features that our desktops use but add Server specific checks and fixes. These include Exchange Server, SQL Server, DNS, DHCP, Active Directory and many other server functions to the monitoring and reporting system.  One click deployment of backup services, Risk Intelligence for HIPAA compliance and secure 256 bit encrypted remote access are some of the most widely used tools we offer to our clients. All these features reduce server downtime and increase business efficiency.

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Security & Compliance

Part of the multi-tiered approach we take at Horizon Managed Services is protecting from threats before they reach your environment. We use several different tools depending on the needs of our clients.  Our Email Compliance Suites offer the following features:

  • Email Continuity : If your email server goes down, you still have access to send and receive email
  • Spam & Virus Protection: Protection from the ever evolving phishing, malware, viruses and crypto threats to name a few
  • Email Encryption: Secure email services to provide PCI, HIPAA and other Compliance Requirements
  • Secure FileShare: Encrypted large file sharing platform providing compliance as well
  • Email Archiving: Archival of email for Security and Compliance regulations as well as day to day business retrieval purposes

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Select one of the Managed Service Packages on the right to see which plan fits your business needs.

Platinum Level SLA Priority Response

Standard SLA Hours – Monday – Friday 8:00AM-5:00PM Central Standard Time Our Platinum Level SLA provides you with a Guaranteed 2 Hr. response time during standard business hours.  As a Platinum Level Client you are first priority when an issue is raised.  You also receive access to the Emergency Private HelpDesk hotline.

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Gold Level SLA Priority Response

Standard SLA Hours – Monday – Friday 8:00AM-5:00PM Central Standard Time Our Gold Level SLA provides you with a Guaranteed 4 Hr. response time during standard business hours.  As a Gold Level Client you are given higher priority when an issue is raised.  You also receive access to the Emergency Private HelpDesk hotline.

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Silver Level SLA Priority Response

Standard SLA Hours – Monday – Friday 8:00AM-5:00PM Central Standard Time Our Platinum Level SLA provides you with a Guaranteed 8 Hr. response time during standard business hours.  As a Silver Level Client you are given priority when an issue is raised. You also receive access to the Emergency Private HelpDesk hotline.

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For those clients that require an extra level of support beyond the standard support hours.

Extended Support Hours

Extended Support is offered for those clients who need additional support hours beyond the typical 8:00AM – 5:00PM work day. Extended Support (M-F, 5PM-9PM Central Standard Time)

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24/7 Support Hours

24/7 Support is offered for those clients who need Full Support 24/7 beyond the typical 8:00AM – 5:00PM work day. 24/7 Clients receive support at any time and are also given Emergency hotline access.

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